Knowledge Center
Everything you need to know about acquiring, storing, and investing in gold through Valora Gold. If your question isn't answered here, our concierge is available 24/7.
Common questions about purchasing gold and building your portfolio.
The process is simple and personalized. Start by scheduling a complimentary consultation with one of our wealth advisors. During this private session, we'll discuss your investment goals, risk tolerance, and preferred asset types — whether bullion, coins, jewelry, or a diversified portfolio. From there, your dedicated advisor will present a tailored strategy and guide you through every step of acquisition, from sourcing to secure delivery or storage.
There is no strict minimum to begin your gold journey. We serve clients across all portfolio sizes. However, our VIP membership tiers — Gold Access ($25k), Platinum Elite ($100k), and Diamond Sovereign ($500k) — unlock progressively higher levels of service, priority allocation, and exclusive benefits. Our advisors will help you determine the approach best suited to your financial goals.
Our pricing is based on the live spot price of gold (XAU/USD) plus a transparent premium that varies by product type, weight, and rarity. Bullion bars carry the lowest premium, while rare coins and bespoke jewelry command higher premiums due to craftsmanship and scarcity. All pricing is disclosed upfront before any transaction. You can monitor live prices on our Live Gold Prices page.
We offer a comprehensive range of physical gold assets:
We accept bank wire transfers, SWIFT payments, and direct bank deposits in multiple currencies (USD, EUR, GBP, CHF, AED). For established clients, we also facilitate secure escrow arrangements for larger transactions. All payments are processed through regulated financial institutions with full compliance. Please note we do not accept credit cards, cryptocurrency, or cash for security and regulatory reasons.
How your gold reaches you — and how it stays protected.
Every delivery is handled by vetted, insured logistics partners specializing in high-value transport. Shipments are fully insured from vault to destination, tracked in real-time, and delivered in discreet, tamper-evident packaging. For significant holdings, we offer armored courier service with armed escorts. Our delivery network spans over 50 countries across Europe, the Middle East, Africa, Asia, and the Americas.
We partner with private vault facilities in Zurich, Dubai, and Singapore — all fully insured, climate-controlled, and equipped with biometric access, 24/7 surveillance, and seismic protection. Platinum Elite members receive one year of complimentary storage; Diamond Sovereign members enjoy lifetime complimentary storage. You maintain full legal ownership at all times, with the ability to visit, audit, or withdraw your holdings with 48 hours' notice.
Yes, absolutely. Every shipment is covered by a comprehensive all-risk insurance policy through Lloyd's of London underwriters. Coverage extends from the moment your assets leave the vault until they are in your hands. Insurance is included in the delivery cost — there are no hidden fees. For exceptionally large shipments, we can arrange additional coverage upon request.
Standard delivery times vary by destination: 3-5 business days within Europe and the Middle East, 5-7 business days to Asia and Africa, and 7-10 business days to the Americas. VIP members receive expedited shipping at no additional cost. For urgent requests, same-day or next-day delivery can be arranged in select cities including London, Dubai, Zurich, and Geneva.
How we guarantee the authenticity and purity of every piece.
Every product we sell undergoes a rigorous multi-point authentication process. Bullion bars arrive sealed in original assay cards from LBMA-approved refineries with unique serial numbers. Coins are graded by NGC or PCGS where applicable. All pieces are verified using XRF (X-ray fluorescence) spectroscopy, ultrasound density testing, and conductivity analysis. Each purchase is accompanied by a detailed Certificate of Authenticity. We invite clients to arrange independent third-party verification at any time.
Our bullion products are 99.99% pure gold (24 karat / 999.9 fineness), the standard for investment-grade bullion. Coins may vary between 22K (91.67%) and 24K (99.99%) depending on the mint and series — for example, American Eagles are 22K while Canadian Maple Leafs are 24K. Jewelry is crafted in 18K (75%) and 24K (99.99%). Every purity level is clearly stated before purchase and certified in documentation.
Yes. We exclusively source from LBMA (London Bullion Market Association) accredited refineries, which are required to comply with the LBMA Responsible Sourcing Programme. This ensures all gold is conflict-free, ethically mined, and fully traceable through the supply chain. We maintain detailed chain-of-custody records and are committed to the highest standards of ethical sourcing. For more details, visit our Certifications page.
Understanding our elite membership tiers and concierge experience.
VIP membership is granted based on your total portfolio value with Valora Gold. Gold Access begins at $25,000, Platinum Elite at $100,000, and Diamond Sovereign at $500,000 (by invitation). The process begins with a private consultation where we assess your goals and recommend the appropriate tier. There are no membership fees — your portfolio is your membership. Visit our VIP Services page for a complete breakdown.
Your Personal Wealth Director is a senior advisor assigned exclusively to your account. They serve as your single point of contact for all matters — acquisitions, market insights, storage logistics, liquidation strategy, and more. Unlike traditional financial advisors who may manage hundreds of accounts, our directors maintain a deliberately limited client roster to ensure you receive responsive, personalized attention. Diamond Sovereign clients have 24/7 direct-line access.
Our events calendar includes private viewings of rare collections, investment seminars with leading economists, master jeweler showcases, and luxury retreats in destinations like the Swiss Alps, Monaco, and Dubai. Events are invitation-only and attendance is limited to ensure an intimate experience. Platinum Elite and Diamond Sovereign members receive priority invitations.
Yes. We offer a seamless buyback program at competitive market rates for all gold purchased through us. The process is straightforward: contact your wealth director, receive a quote based on the current spot price, and choose between bank transfer or reinvestment. For bullion products, buyback is typically at 98-99% of spot value. We also assist with liquidation strategies for larger portfolios to optimize tax efficiency and timing.
Absolute discretion is a cornerstone of our service. All client information, portfolio details, and transaction records are protected under Swiss-grade confidentiality protocols. We never share, sell, or disclose client information to third parties except where legally required. Your identity and holdings are known only to your assigned wealth director and our senior management. We can accommodate further privacy arrangements upon request.
Our concierge team is available 24/7 to answer any question, no matter how detailed. Reach out and expect a response within two hours.
